Db10 Privacy Policy — How Safe Is Your Data With Us?
Db10 places the highest importance on the privacy of its users in Bangladesh. This policy explains what information we collect, why we collect it, and how we keep it safe.
Last Updated: January 2026
What Information We Collect
Account & Identity Information
When you register with db10, you provide your full name, email address, mobile number, and date of birth. This information is required to verify your age and confirm your identity. As part of the KYC process, a copy of your national ID or passport may also be requested to ensure secure transactions. This verification is essential to protect your account. Since db10 is strictly for adults, age verification is a mandatory step.
Device & Browser Information
When you access the db10 platform, we automatically collect details about your device type, operating system, and browser name and version. Your IP address and approximate geographic location (within Bangladesh) are also recorded. This information is used to maintain platform security and detect unauthorized access. For mobile devices, the device model and network operator may also be logged. All of this helps us improve your experience and resolve technical issues.
Payment & Transaction Information
For BDT deposits and withdrawals, your mobile banking number (bKash, Nagad, Rocket, etc.) and transaction amounts are recorded. If you pay by bank card, the last four digits and the cardholder name may be collected — your full card number is never stored. All financial data is processed through encrypted channels via our payment gateway. Your transaction history is visible in your account panel and is securely retained for audit purposes. db10 never sells your complete financial information to third parties.
Usage Information
We collect information on which pages you visit, which games you play, and how much time you spend on the platform. Your betting history, win and loss records, and use of promotional offers are also stored. This data helps us create a more relevant experience for you and supports responsible gaming monitoring. Session details such as login time, logout time, and session duration are logged as well.
How We Actually Use Your Data
Your information is collected primarily to provide a secure, reliable, and personalized betting experience. It is used to complete registration and login, verify your account, and enforce our terms of service. Payment details are used to process financial transactions, confirm deposits, and complete withdrawals. Your data is also analyzed to detect and prevent fraudulent activity and to comply with Anti-Money Laundering (AML) regulations. Your gaming behavior is monitored to provide responsible gaming alerts and support where needed.
Your contact details are used to send important account notifications, transaction confirmations, and security alerts. If you have given consent, you will be notified via SMS or email about new promotions, bonuses, and special events from db10. Your marketing preferences are always respected, and you can unsubscribe at any time. Anonymous analytics data is used to improve platform services, test new features, and evaluate the overall user experience. Your data may also be used to meet legal obligations, comply with regulatory directives, and fulfill court orders.
Cookies & Tracking — In Your Control
Db10 uses cookies and similar technologies (such as local storage and session storage) to keep the platform running smoothly. Cookies are small text files stored in your browser that help the platform remember your preferences and session. They keep your login session active, save your language preference, and temporarily hold your betting slip information.
The types of cookies we use include: Essential Cookies (required for the platform to function and cannot be disabled), Functional Cookies (remembers your preferences), Analytics Cookies (anonymously, to understand user behavior) and Security Cookies (prevents session hijacking and cross-site attacks). db10 never uses tracking cookies from external advertising networks. You can delete or block non-essential cookies at any time through your browser settings, though doing so may limit certain features. Cookie control is in your hands — db10 always respects your preferences.
Where Your Data Lives and How Long It Stays
Db10 stores user data on secure servers protected by industry-standard TLS/SSL encryption. All data transmissions occur over encrypted channels, making it virtually impossible for third parties to intercept or read your information. Server access is strictly controlled, and only authorized personnel can access data on a need-to-know basis. Regular security audits and vulnerability assessments ensure our systems remain protected. Your password is never stored in plain text — only an encrypted hash is kept.
How long we retain data depends on its type. Account information is kept for the lifetime of an active account and, after closure, for as long as legally required. Financial transaction records are retained for a minimum of five years in compliance with applicable Bangladeshi financial regulations. Analytics and session data are automatically deleted after 90 days. Any data that does not need to be kept by law after your account is closed is securely destroyed. db10 retains only what is necessary — storing data beyond its purpose goes against our policy.
Third Parties — Who Knows What, and How Much
Db10 never sells or rents your personal information. However, limited data may be shared with certain trusted third parties as necessary to operate our services. Only the information needed to complete a transaction is shared with payment processors such as mobile banking partners. Game software providers receive only the minimum session data required to run games on the platform — your personal identity or financial details are never shared with them. Identity verification providers receive the documents needed for the KYC process and operate under strict confidentiality agreements. Where there is a legal obligation — such as a court order or a request from a regulatory authority — limited information may be disclosed to the relevant authorities in compliance with applicable law. In every such case, db10 ensures that third parties may only use the specific data provided, and solely for the specified purpose.
All of our third-party partners are bound by data protection agreements and are required to comply with international data protection standards. db10 regularly audits these partners for compliance and reserves the right to immediately terminate any partnership in the event of a breach. When data is transferred outside Bangladesh, appropriate safeguards are put in place in accordance with the data protection laws of the recipient country. Protecting user data is db10's top priority, and this commitment is non-negotiable.
Your Rights, Policy Changes & Support
Your Rights as a User
You can request to know what personal information we hold about you.
You can request corrections to any inaccurate or outdated information we hold.
You can request that your data be deleted, provided there is no legal obligation requiring us to retain it.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
You can request a copy of your data in a portable, machine-readable format.
You can opt out of promotional messages at any time.
To exercise any of the rights listed above, please contact the db10 support team. We aim to respond within 30 business days of receiving your request. If we are legally required to retain certain data, we will let you know clearly and explain why.
How You'll Be Notified of Policy Changes
Db10 may update this Privacy Policy from time to time. Revisions may be made due to service improvements, new legal requirements, or changes in technology. For any significant changes, advance notice will be sent to your registered email address or mobile number. The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly to stay informed.
Support & Contact
For any questions, concerns, or requests to exercise your rights under this privacy policy, please reach out to our support team. You can email us at support@db10.bet — please include your full name, registered email address, and a description of your request. Our team is available seven days a week and will respond as promptly as possible. For more general enquiries, please visit our FAQ Page Find answers to common questions here. db10 believes that transparency and open communication are the foundation of lasting trust.
Your Data Is Safe — Get Started With Confidence
At db10, your privacy is our responsibility. Join millions of users in Bangladesh — register safely and enjoy the best betting experience.